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These terms set out how jet49 operates your account, what you can do on the platform, and what we ask of you in return. Read them before you log in — they apply from the moment you access the site, and your use of any part of it means you accept them.
Access to jet49 depends on your local law and the eligible regions we serve. If your jurisdiction restricts or prohibits online platforms of this kind, these terms do not override that restriction — your eligibility is your own responsibility to verify before proceeding. We make no claim that the platform is lawful everywhere. These terms cover your registered account, your activity on the site, the wallet operations you carry out through Nagad, Rocket or Upay, and any content you access. They do not extend to third-party services — payment processors, telecom networks or mobile wallet providers — even where those services are named in our interface. Those providers operate under their own separate terms. We may update these terms at any time. The version published on this page at the time you access the site is the version that governs your session. Continued use after an update is posted counts as acceptance. If you disagree with any revision, the right action is to stop using the platform and close your account through the account settings page. We aim to keep the current version of these terms accessible on this page at all times so you can review them before each session.
Nagad wallet transactions are covered by these terms where they relate to your jet49 account. Nagad's own service terms apply to the wallet side.
Rocket transfers linked to your account fall under these terms for platform purposes. Rocket's provider terms govern the mobile banking side separately.
Upay payment actions on jet49 are subject to these terms. The Upay service agreement between you and the provider sits outside our policy scope.
Not every interaction you have on or around jet49 is governed by these terms. Knowing the boundary helps you understand where to raise a question and who can resolve it.
Your registration, login credentials, session activity and account settings are fully inside these terms. We control and are responsible for the account layer.
Deposits and withdrawals that appear in your jet49 transaction history are within scope. We hold those records and can address disputes relating to them.
Games, odds, page content and lobby materials hosted on jet49 fall under these terms. We set the rules for how that content may be used.
Nagad, Rocket and Upay are independent services. Their outages, fees or policy changes are outside our terms. Raise those issues directly with each provider.
These terms are not one-sided. There are specific actions you can take at any point to review what we hold, correct errors and raise concerns. Your account settings page is the starting point for most of them — from there you can check the transaction log, update contact details and see any active restrictions on your account. If something on your record looks wrong, the correction process starts with a support message that names the specific entry, the date and the amount involved. We can match that against our internal records and respond with what we find. For payment-related queries tied to Nagad, Rocket or Upay transactions, include the wallet reference number from your own transaction history so we can cross-check efficiently. You are not required to accept a policy change: if a new version of these terms is posted and you object to it, you may close your account before your next login without penalty for that decision.
Open the transaction history in your account dashboard to see every logged deposit and withdrawal. Records are held on our side; request a specific date range through support if the display is limited.
Update your contact information and payment details directly in account settings. If a field is locked, raise a correction request through the support channel with your account email and the detail to be changed.
Send your question through the published support route on the contact page. Reference the specific clause or section you need clarified so we can give a direct response rather than a general one.
Close your account through the account settings page at any time. Outstanding balance handling will follow the process shown in the account closure section of your dashboard.
If something in these terms needs clarification or you want to raise a concern about how they have been applied to your account, use the routes below. We do not publish response time commitments, but we do keep a record of every message received.
The contact form on jet49 is the primary route for policy and account queries. Include your registered email and a clear description of the issue.
The help section inside your account dashboard addresses common policy questions with step-by-step instructions. Check there first before sending a message.
For formal written queries about these terms, use the email address listed on the site's contact page. Keep a copy of your message for your own records.
Our approach to the information connected to your account is set out here so you know what we keep and what you can ask us to do with it.
We keep account registration details, session logs and transaction records for the period required to operate the account and handle disputes. Retention periods follow the operational needs of the platform and any applicable legal requirements in the regions we serve.
The site uses cookies to maintain your login session and remember display preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account dashboard functions on your device.
Access to your account is protected by the login credentials you set. We do not have visibility into your password. If you suspect unauthorised access, change your password immediately through the account security section and contact support with your account email.
To request a correction or deletion of personal data held on your account, send a written request through the support page with your account email and a description of the data concerned. We will respond via the same route.
Quick answers to what we get asked most often about how these terms work in practice.
These terms apply to your use of the jet49 platform wherever you access it. Whether that use is lawful in your location depends on your local law and eligible region. We do not make that determination for you — check your local rules before you proceed.
The updated version is published on this page. Continued use of the platform after the update is posted counts as acceptance. If you do not agree with the new version, you should stop using the platform and close your account before your next session.
The platform side of those transactions — what is logged in your jet49 account — falls under these terms. The wallet or mobile banking side of each transfer is governed by the individual provider's own terms. Raise wallet-specific issues directly with Nagad, Rocket or Upay as applicable.
Start with the transaction history in your account dashboard. Find the specific entry, note the date and amount, then send a support message with those details and — for Nagad, Rocket or Upay transfers — the wallet reference from your own transaction record so we can cross-check efficiently.
Yes. If a revised version of these terms is posted and you object, you may close your account through the account settings page before your next login. Outstanding balance handling follows the process shown in the account closure section of your dashboard.
Use the contact form on jet49 or the email address on the contact page. Reference the clause number or section heading you are asking about so we can give a direct answer rather than a general one. Keep a copy of your message for your own records.