jet49 Privacy Policy: How We Handle Your Information
jet49 collects only what it needs to run your account and process transactions through payment methods like Nagad, Rocket and Upay. This policy sets out what data we hold, why we hold it, and the steps you can take to review or update it — your access and eligibility depend on your local law and the eligible regions we serve.
Account data protection
Local payment context: Nagad, Rocket, Upay
Your right to review records
Jurisdiction-dependent access
POLICY DETAIL
What Data jet49 Collects and Why
When you open an account with us, we collect the registration details you submit — name, contact information and the payment identifiers you connect to your wallet. If you deposit or withdraw through Nagad, Rocket or Upay, our payment processing layer records the transaction reference, amount and timestamp against your account. We do not store full wallet credentials on our servers; those remain with the payment provider. We also collect device and session data — browser type, screen size, session duration — to keep the mobile experience consistent across visits. This is standard site behaviour, not personal profiling. We use your data to verify your account, process transactions, respond to support requests and maintain security on the platform. We do not sell your personal data to third parties. Where we share data, it is limited to service providers who operate under confidentiality agreements and who process data only on our instructions. Retention periods follow the requirements of applicable law in the regions where we operate, and you may request deletion of non-essential records through our support channel. Access to this platform and the data rights available to you depend on your local law and eligible regions.
Nagad transaction references
Rocket payment records
Upay wallet identifiers
Device session data
Account verification records
SCOPE AND LIMITS
Where This Policy Applies and What It Covers
This policy applies to jet49's own platform — the account system, the lobby, the wallet area and the support channel you reach through this site. It does not extend to third-party services you may access from links inside the platform. Each section below clarifies what falls inside and outside this policy's reach.
Account Access
Data collected during login, registration and account changes is covered by this policy. That includes the email address, mobile number and any wallet identifier you provide when setting up or updating your profile.
Transactions
Payment records tied to Nagad, Rocket and Upay transactions processed through our platform are within scope. We hold transaction references and timestamps; the payment provider holds the full wallet record under its own policy.
Site Content
Browsing data — pages visited, session length, device type — is collected at the platform level. This helps us keep navigation consistent on mobile and does not identify you personally without your account being active.
Third-Party Services
Game studios whose content appears in the lobby, and external payment providers, operate under their own privacy terms. We link to those where available. Their handling of your data is outside the scope of this policy.
YOUR ACCOUNT RIGHTS
What You Can Do With Your Data
You have practical options for managing the information we hold. Log in and open the account settings page to see the profile fields we store — name, contact details and linked payment identifiers. If any detail is incorrect, you can edit it directly from that screen or raise a correction request through support. If you want to know exactly which transaction records are tied to your account — including any Nagad, Rocket or Upay payment references — contact us through the support route and we will provide a summary of what we hold. You can also ask us to delete data that is not required for the operation of your account or for compliance with applicable law; we will confirm what can be removed and what must be retained under legal obligation. Response times depend on the complexity of the request and the requirements of the regions where we operate. Your rights under this policy are subject to local law.
Review Your Records
Open account settings after logging in to see the profile and payment data currently held. Transaction references for Nagad, Rocket and Upay payments appear in the transaction history tab inside your account.
Correct Account Details
Edit your name, contact number or email directly on the account settings page. For payment identifier changes, follow the update flow shown in the wallet section or contact support if the field is locked.
Raise a Data Question
If you need a full account data summary or want to query how a specific record is used, contact us through the published support channel. Include your registered contact detail so we can match the request to your account.
Request Support
For deletion requests or anything not covered by the self-serve account settings, reach us through live chat or the email route listed on the contact page. We handle requests in line with applicable law for eligible regions.
CONTACT THIS POLICY
How to Reach Us About Privacy
If this policy raises questions you cannot resolve through the account settings page, use one of the routes below. We respond through the channels we publish; we do not accept data requests through social media or unofficial contact points.
Live Chat
Open the live chat icon from any page on jet49 while logged in. Describe your data question and we will route it to the right team. This is the fastest path for account-linked queries.
Email Support
Send a written request to the support email address published on the contact page of jet49. Include your registered mobile number or email so we can locate your account record without delay.
Account Settings Page
Many data actions — reviewing profile fields, editing contact details, checking transaction history — are available without contacting support. Log in and open settings to see what you can manage directly.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply access controls so that account data is only readable by the systems and staff who need it to operate the platform. Cookies are used to keep your session active across pages and to remember device preferences — you can manage cookie behaviour through your browser settings. Retention of your data follows the obligations that apply in the regions where we operate; we do not keep records beyond what those obligations require. If you request an account closure, we will advise which records must be retained for legal or compliance reasons and which will be removed.
Data Access Controls
Account records — including payment identifiers for Nagad, Rocket and Upay transactions — are access-restricted. Only the processes that need your data to operate or verify your account can read it. No data is shared for marketing by third parties.
Cookies and Session Data
We use session cookies to keep you logged in across pages on mobile and desktop. Preference cookies remember your device settings. You can clear or block these through your browser; doing so may affect how some account features behave.
Retention and Deletion
We keep transaction records for the period required under the law of the regions where we operate. Once that period ends, records are deleted or anonymised. Requests to delete non-essential data can be submitted through the support email route.
Policy Updates
When we update this policy, the revised version is published at jet49/privacy-policy/ with a note of the change. Continuing to use your account after a policy update means you have seen the new version. We do not notify you by push if the change is minor.
PRIVACY QUESTIONS
Frequently Asked Questions About This Policy
Below are the questions we hear most from account holders about how their data is handled on jet49. If yours is not listed, contact us through live chat or the support email on the contact page.
What personal data does jet49 hold about my account?
We hold the registration details you submitted — name, mobile number, email — and payment references tied to Nagad, Rocket or Upay transactions you made through the platform. We also retain session and device data linked to your account activity. You can review most of this in account settings.
Does jet49 share my data with other companies?
We share data only with service providers who operate under confidentiality agreements and process it strictly on our instructions. We do not sell your data. Payment providers like Nagad, Rocket and Upay receive only the transaction references needed to process your request — nothing more.
How do I update or correct the details on my account?
Log in and go to account settings to edit your name, email or contact number. For payment identifier updates, follow the wallet section flow. If a field is locked or the change involves identity verification, raise it through live chat or the published support email.
Can I ask jet49 to delete my account data?
Yes. Contact us through the support email listed on the contact page and specify what you want removed. We will tell you which records can be deleted and which must be kept under legal or compliance obligations for the regions we operate in. Deletion of mandatory records is not within our discretion.
How long does jet49 keep my transaction records?
Retention periods follow the legal requirements of the eligible regions where we operate. We do not keep records beyond what those requirements demand. Once the retention period ends, records are deleted or anonymised. Your right to request deletion applies to non-essential data only.
Does this policy apply to game studios in the lobby?
No. Game content providers whose titles appear in the jet49 lobby operate under their own privacy terms. This policy covers data collected and processed by jet49's own platform. For studio-specific data practices, refer to the relevant provider's published policy.
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